Our Client Care Team
Our team of licensed Medicare specialists is dedicated to helping you navigate Medicare with confidence. We provide free, unbiased guidance — no pressure, no sales tactics.
How We Help You
Phone Consultations
Speak directly with a licensed Medicare specialist who can answer your questions and help you compare plans.
Email Support
Send us your Medicare questions and receive a detailed, personalized response from a licensed professional.
Plan Enrollment Assistance
Our team can walk you through the enrollment process step by step, ensuring you don't miss any deadlines.
Annual Plan Reviews
We proactively review your coverage each year during open enrollment to make sure you're still in the best plan.
Why Our Services are Free
You may wonder how we can provide expert Medicare guidance at no cost to you. The answer is straightforward: insurance carriers pay us a commission when you enroll in a plan through our agency. This is the same commission you would pay if you enrolled directly with the carrier — it does not cost you anything extra.
Importantly, our compensation does not influence our recommendations. We are contractually obligated to recommend the plan that is best for you, and our reputation depends on it. We only succeed when our clients are genuinely satisfied with their coverage.
What to Expect When You Call
Frequently Asked Questions
Is there a cost for your services?
No. Our services are completely free to you. We are compensated by insurance carriers when you enroll in a plan through us, but this never affects our recommendations. We always recommend the plan that is best for your situation.
Are your agents licensed?
Yes. All of our Medicare specialists are licensed insurance agents in the states where they operate. They are trained specifically in Medicare Supplement, Medicare Advantage, and Part D plans.
What states do you serve?
We serve clients in all 50 states. Our team includes specialists licensed in multiple states who can help you regardless of where you live.
How quickly can I speak with someone?
Our team is available Monday through Friday, 8 AM to 8 PM Eastern. Most callers are connected with a specialist within a few minutes. You can also schedule a callback at a time that is convenient for you.
Will I be pressured to buy a plan?
Absolutely not. Our specialists are educators first. We provide information and recommendations, but the decision is always yours. Many clients call us multiple times before enrolling, and we welcome that.
Ready to Talk to a Specialist?
Our licensed Medicare specialists are available Monday through Friday, 8 AM to 8 PM Eastern. Call us or use our online comparison tool to get started.